Friday Professional Group

Client Services Volunteer

Location: Calgary, Alberta, Canada

The Canadian Red Cross Health Equipment Loan Program (HELP) loans medical equipment, on a donation basis, to people recovering from surgery, illness or injury. Loan period is up to six months and clients must have a medical referral from their health care provider. The Client Services volunteer acts as the frontline contact for in-person and telephone inquiries from the public. Training (provided): • Office Orientation • Online courses: Introduction to the Red Cross and Red Crescent Movement & Introduction to Volunteerism • Equipment specific training

Job responsibilities include, but are not limited to:

  • This position requires a satisfactory vulnerable sector check
  • This position requires a satisfactory Canadian criminal record reference check.
  • Physically able to handle wheelchairs, walkers, bath seats and other health equipment
  • Fluent in spoken and written English, second language an asset
  • Assists with all functions of HELP program as required.
  • Receives, records, secures financial donations
  • Encourages, receives and secures donations in support of the program and/or other Red Cross appeals
  • Maintain paper and/or computer records regarding loans and returns
  • Dispenses equipment in compliance with HELP policies and procedures
  • Works with clients and health care professionals to fulfill equipment requests
  • Acts as the front line contact for public inquiries, both telephone and walk-in, and provides support to program staff.
  • Minimum 3 to 7 hours a week during business hours
  • Minimum of 8 – 12 months commitment

The successful candidate will possess the following qualifications and behaviours:

  • Accurate Data Entry - 1 Year
  • Commitment to Customer Service - 1 Year
  • Dependable Team Player
  • Customer Service / Customer Support - 1 Year
  • Data Entry / Processing - 1 Year

If this sounds like a position you wish to pursue, please click here to create your WeEmploy profile and apply today! 

Job No.: 


#250, 736 - 6th Avenue SW
Calgary, Alberta   T2P 3T7
Ph: (403) 233-0499

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