Friday Professional Group

PT Guest Service Agent

Location: Provost , Alberta, Canada

Position Summary:

The Guest Service Agents are responsible for delivering exceptional guest service as they affect the guest experience at every level – by phone, in person and behind the scenes – it is imperative that the Guest Service Agent is friendly, respectful and helpful at all times; the key responsibility of the Guest Service Agent is to be responsive to the needs of the guest and fellow team members at all times.

Specific Duties


  • Apply the Key Service Standards with everyone you interact with (Smile, Speak, be Empowered and Entertain)
  • Report to work on time, well groomed, in uniform, with appropriate footwear, with nametag, ready to work and always wearing a smile
  • Provide assistance and courtesy as needed to guests and team members, reinforcing all of the clients policies and procedures
  • Standing for the duration of your shift is required
  • Strictly observe all safety and security policies and practices that impact the welfare of you, the guests, the team members, and the condition of the facility
  • Follow the client “Phone Etiquette” procedures at all times
  • Perform check-in and check-out functions with courtesy, speed and accuracy
  • Enroll guests in the the clients loyalty programs
  • Maintain accountability for all paperwork, checklists and transactions performed during assigned shifts
  • Complete paperwork legibly, thoroughly and accurately
  • Maintain accountability/balancing for till, cash receipts, deposits, credit card transactions and shift reports
  • Ensure that all transactions follow proper “method of payment” procedures
  • Balance all shift reports and “cash-outs”
  • Respond quickly and efficiently to all guest and team member requests
  • Offer, record, and enter wake-up calls
  • Record business-related events as directed in the Communication log book
  • Limit access to guest and business records to authorized persons
  • Demonstrate knowledge of room rates and revenue maximizing strategies such as upselling, room features and amenities selling, asking for the sale, etc.
  • Assist in the coordination of housekeeping, maintenance and laundry activities
  • Perform laundry and room cleaning activities when required to do so
  • Perform minor maintenance tasks such as replacement of light bulbs, emptying of garbage receptacles, ashtray cleaning, etc. when required
  • Pick up interior and exterior litter at all times
  • Socialize pleasantly and professionally with guests of the property, keep personal socialization away from the job, on or off duty
  • Participate in all mandatory training programs
  • Report and document all items left by guests in the Lost and Found log book
  • Use appropriate checklists to perform scheduled tasks
  • Report to the general manager all hazards in all guest and team member areas, advise and discuss all repairs with the manager before calling a company to fix damaged items
  • Set up and maintain the breakfast/coffee area, ensure that all tables, floors, counters, chairs and table bases are wiped, cleaned and spotless at all times
  • Inform manager of any repairs needed for all interior and exterior fixtures, furniture and equipment
  • Ensure that pool tests are performed at required times and all information is recorded accurately in the Pool log book
  • Be aware of all interior and exterior light bulbs
  • Able to program televisions and remotes
  • Able to hook up DVDs and gaming units
  • Ensure that windows and front doors are clean and spot free
  • Schedule of grout and floor cleaning in guest/public bathrooms
  • Keep all front desk area equipment in good operating condition and free of clutter
  • Clean and empty common trash containers and ashtrays
  • Ensure that you are aware of the location of all electric power switches, resets and circuit breakers
  • Ensure all electronic locks on guest room and public access doors are working properly, must be able to change batteries in unit
  • If guest is having trouble with lock, ensure that guest gets into room immediately without having to repeatedly come back to desk
  • Be responsible for the condition and inventory of desk supplies and equipment

If you have a positive personality and can stand for long periods and pick up items up to 30 lbs and are interested in this role please signup and APPLY HERE or send your resume to

Job No.: 


#250, 736 - 6th Avenue SW
Calgary, Alberta   T2P 3T7
Ph: (403) 233-0499

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