Friday Professional Group


Night Audit Agent - Part Time

Location: Stettler, AB - Alberta, Canada
Employer: Friday Professional Group
Reports To: General Manager, Operations Support Managers & Head Office
 
Position Summary:
The Night Audit Agent is responsible for delivering exceptional guest service, checking front office accounting records for accuracy and, on a daily basis, summarizing and compiling information for the property’s financial records, tracking room revenues, occupancy percentages and other operating statistics
 
Specific Duties
  • Apply the Key Service Standards with everyone you interact with (Smile, Speak, be Empowered and Entertain)
  • Report to work on time, well groomed, in uniform, with appropriate footwear, with nametag, ready to work and always wearing a smile
  • Provide assistance and courtesy as needed to guests and team members, reinforcing all of our client’s policies and procedures
  • Strictly observe all safety and security policies and practices that impact the welfare of you, the guests, the team members, and the condition of the facility
  • Follow our client “Phone Etiquette” procedures at all times
  • Perform check-in and check-out functions with courtesy, speed and accuracy
  • Enroll guests in the loyalty programs
  • Maintain accountability for all paperwork, checklists and transactions performed during assigned shifts
  • Complete paperwork legibly, thoroughly and accurately
  • Maintain accountability for till, cash receipts, deposits and credit card transactions
  • Ensure that all transactions follow proper “method of payment” procedures
  • Balance shift reports
  • Respond quickly and efficiently to all guest and team member requests
  • Offer, record, and deliver wake-up calls
  • Record business-related events as directed in the Communication log book
  • Limit access to guest and business records to authorized persons
  • Demonstrate knowledge of room rates and revenue maximizing strategies such as upselling, room features and amenities selling, asking for the sale, etc.
  • Post room charges and taxes to guest accounts
  • Transfer charges and deposits to master accounts
  • Verify all account postings and balances
  • Prepare a summary of cash, check and credit card activities
  • Summarize results of operations for management
  • Understand principles of auditing, balancing and closing out accounts
  • Know how to operate posting machines and other front office equipment and computers
  • Assist in the coordination of housekeeping, maintenance and laundry activities
  • Perform laundry activities when required to do so
  • Perform minor maintenance tasks such as replacement of light bulbs, empting of garbage receptacles, ashtray cleaning, etc. when required
  • Pick up interior and exterior litter at all times
  • Socialize pleasantly and professionally with guests of the hotel, keep personal socialization away from the job, on or off duty
  • Use appropriate checklists to perform scheduled tasks
  • Report to the general manager all hazards in all guest and team member areas, advise and discuss all repairs with the manager before calling a company to fix damaged items
  • Set up and maintain the breakfast/coffee area, ensure that all tables, counters, chairs and table bases are wiped, cleaned and spotless at all times
  • Inspect and inform maintenance of any repairs needed for all interior and exterior fixtures, furniture and equipment
  • Ensure that pool tests are performed at required times and all information is recorded accurately in the Pool log book
  • Be aware of all light bulbs, interior and exterior, and change if necessary
  • Schedule of grout cleaning in guest/public bathrooms
  • Keep all front desk area equipment in good operating condition and free of clutter
  • Clean and empty common trash containers and ashtrays
  • Ensure that you are aware of the location of all electric power switches, resets and circuit breakers
  • Ensure all electronic locks on guest room and public access doors are working properly; must be able to change batteries in unit and install new locking devices when necessary
  • Be responsible for the condition and inventory of desk supplies and equipment
  • PERFORM ALL OTHER DUTIES AS MAY BE REQUIRED BY THE MANAGER
Essential Equipment Skills that are Required
  • Property management system
  • Credit card authorization terminal
  • Switchboard
  • Call accounting systems
If interested in this position please click here to apply or send your resume to friday@friday.ca.
Type: 
Permanent
Job No.: 
WE-791-969-523

Contact


#250, 736 - 6th Avenue SW
Calgary, Alberta   T2P 3T7
Ph: (403) 233-0499

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