Friday Professional Group

Team Leader - Community Support Services

The application deadline for this job posting has passed. Although you can still view the information no new applications for this job are currently being accepted.
Location: Calgary, Alberta, Canada
Employer: Steve
Application deadline: CLOSED

Position Title:

Team Leader


Program/Department Name:

Community Support Services Department


Reporting to:

Services Coordinator


Position Summary:

The Team Leader role incorporates both front-line supervisory functions and direct support/service responsibilities. This position is designed in the career progression as a first step into broader operational and/or organizational leadership. A key responsibility is training and support for other, less- experienced front-line direct service staff.


With the support and guidance of the Services Coordinator, the Team Leader provides direction, support and coordination of services for staff, students and families including: planning, prioritizing, and monitoring of staff activities to ensure quality services; participating in the development, implementation and monitoring of Individual Service Plans; providing support and training for staff; facilitating staff communication; ensuring that policies and procedures are followed; identifying and analyzing issues of concern and assessing the need for intervention; maintaining appropriate documentation and records; communicating appropriately with students, families, guardians, staff and community representatives.


Organizational Structure:

The Team Leader will work in a flat organizational structure consisting of a direct supervisor and several front-line direct service staff members. The Team Leader will operate as autonomously as authorized by his/her supervisor and will assist in supervising coaching and mentoring the direct service staff.


Qualifications and Experience:

This professional will normally have a diploma (undergraduate degree preferred) in Community Rehabilitation or a related field, from a recognized institution, augmented by progressive direct service experience to a senior practitioner level. The ideal candidate will have a minimum of two years successful experience in leading and managing a self-directed work team. This person will have demonstrated supervisory, leadership, team building and related skills and aptitudes, including strong coaching and mentoring skills, and the ability to employ effective conflict resolution and mediation techniques. Experience in managing a caseload and working with individuals who may demonstrate challenging behaviours is essential. Committed to community inclusion, this experienced leader, manager and team player will be an effective communicator, possess strong facilitation, interpersonal and marketing skills, be detail oriented, highly organized, flexible, have a keen desire to learn and grow professionally, be open to change and have a strong work ethic. Requirements include a recent Calgary Police or RCMP Security Clearance and Vulnerable Sector Check. Also required: current valid Standard First Aid and CPR certification, CPI Non-violent Crisis Intervention training, Ethical and Restrictive Procedures training and Abuse Prevention and Response Protocol for Adults with Disabilities training (these may be obtained within three months of being hired). Well-developed computer skills including Word, Excel, Outlook, Success Maker and the Internet are required. A valid driver’s license, vehicle insurance and vehicle inspection report where required by policy.


Roles and Responsibilities:

For Columbia College to become successful, each of its customers (including staff and students) must succeed. To achieve this requires a clear understanding on everyone’s part of his/her roles and responsibilities as well as a commitment to fulfilling said responsibilities.

As will be noted in reviewing the list of roles and responsibilities below, it consists of two distinct parts. First is a set of generic roles and responsibilities. This is followed by a list of specific roles and responsibilities. The generic roles and responsibilities are included in every position description at the College. The specific roles and responsibilities are specific to this position.

Job No.: 


#250, 736 - 6th Avenue SW
Calgary, Alberta   T2P 3T7
Ph: (403) 233-0499

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